FREQUENTLY ASKED QUESTIONS
Our standard check-in time starts from 2:00 PM. If an early check-in is required (subject to availability), additional charges will apply:
- Before 6 AM, there will be a full-day charge of the applicable room rate.
- After 6 AM, there will be a half-day charge (50%) of the applicable room rate.
Our standard check-out time is 12:00 PM. If a late check-out is required (subject to availability), additional charges will apply:
- Before 6:00 PM, there will be a half-day charge (50%) of the applicable room rate.
- After 6:00 PM, there will be a full-day charge of the applicable room rate.
- Best available price guaranteed
- Accumulate points to earn Ultimate Card Membership
- 15% discount on all spa treatments
- 10% discount on food and wines in all restaurants (excluding buffets/promotions).
- 500 THB Spa Credit per suite
- Complimentary late check-out (subject to availability).
- Free shared Shuttle transfer to Pattaya city centre.
One child (3 – 12 years) may share parents’ bed at no additional charge, with a maximum of two children per room. An extra charge of THB 1,275 /day will apply for children less than 12 years old and for over the age of 12 years old then the extra charge is THB 1,550/day, which includes an extra bed and breakfast.
We apologise that pets are not allowed in the property. We can recommend several animal accommodation nearby.
There is a law for smoking to be prohibited indoors. You can request for smoking suites but we ask you to smoke on the balcony outside. For public areas, you can smoke at the designated smoking areas outside.
Food, fruits, and drinks that have a strong smell are strictly prohibited at the property.
We strongly recommended you not to leave any food exposed and to be kept neatly wrapped or stored in air tight containers to avoid insects. It is best to keep in refrigerator.
Cooking inside the rooms is strictly prohibited. Any electrical cooking appliances found in the room will be kept and stored by the Hotel until check-out.
Outside food deliveries are acceptable. Guests are asked to pick-up their food orders at the Front Gate. Our staff can organized Courtesy Cars for transport.
Advertisement photoshoot, filming or any form of professional media productions without prior approval or permission from Management is not allowed. Please contact firstname.lastname@example.org if you wish to use our facilities as a filming venue.
Royal Cliff Hotels Group is situated on the Phra Tumnak Hill, accessible from South Pattaya Thep Prasit Road (turning right at the end of Thep Prasit Road to the top of Phra Tumnak Hill, turning left by the Police Booth, and following the Royal Cliff signposts all the way to the property).
Airport transfers to/from the Royal Cliff Hotels Group to/from Suvarnabhumi Airport (BKK), Don Muang Airport (DMK), and U-Tapao Airport (UTP) are available as add-ons in the booking process.
- From/to Bangkok: about 1.45 hours
- From/to Suvarnabhumi Airport: about 1.15 hours
- From/to Don Mueng Airport: about 2.15 hours
- From/to U-Tapao Airport: about 40 minutes
We do not have a valet parking service.
The car park is conveniently located in front of the building is exclusively reserved for the guests staying at the Royal Wing.
Once a reservation has been confirmed, a further amendment upgrade, special requests, cancellation or requests can be made 24 hours before arrival (amendment are subject to availability).
If cancellations are made less than 24 hours before the scheduled day of arrival, a one-night applicable room-charge will be made to the credit card used at the time of your reservation.
We accept different payment methods including bank transfers, credit cards, cash and via our e-Payment gateway.
Royal Wing guests can enjoy “A la carte” breakfast starting from 7:00 – 11:00 AM daily at Terrace@Caprice, international breakfast buffet at Panorama from 6:30 – 10:30 AM, or order in-room breakfast.
The Royal Cliff Hotels Group has 11 restaurants and 7 bars for both in-house and outside guests. At certain period some restaurants may be closed so please check with our guest relations team in advance.
Located on the 1st floor of the Royal Wing, we have 3 restaurants and 1 bar to offer to both in-house and outside guests.
You are allowed to have lunch by the pool beds where our Pool Butler will look after you..
Yes, certainly. You can enjoy “Dining by the Sea”, a private dining experience at the Royal Wing Beach with different set menus such as Seafood BBQ Romance, Western Romance, Thai Romance, Indian Vegetarian Romance, or can create your own menu from our award-winning Caprice restaurant. If you would like to host a special function please speak with the front office team.
We sell cigars at our Italian restaurant, the Rossi & Cigar Lounge. Our staff will be more than happy to show you the cigar menu and bring the cigars for your convenience.
Royal Wing guests have complimentary ultra-fast Wi-Fi internet connection. If you want an even higher speed for webinars and e-sports please speak with our front office team.
Yes we do. The Majestic Lounge is a special privilege for all Royal Wing guests. The lounge offers delicious cookies and fruit skewers, freshly brewed coffee and tea, high speed internet access computers, a reading room, fun board games, and a TV lounge. Open daily from 10:00 AM – 7:00 PM.
We do not offer this type of service, however you are welcome to use our two spa facilities located on the 2nd floor of the Royal Wing Suites & Spa and the 6th floor of the Royal Cliff Grand Hotel and. Open daily from 10 AM – 10 PM.
Yes, you can enjoy our Thai or foot massages around our exclusive swimming pool.
The Royal Wing swimming pool is opened from 7:00 AM – 7:00 PM. The Royal Wing swimming pool is exclusive and private for only Royal Wing guests, however guests of the Royal Wing are allowed to use the other 6 swimming pool facilities as well within the Royal Cliff Hotels Group.
Yes, we have a children’s swimming pool. We also have 2 more children swimming pools located at our property; the Royal Cliff Beach Hotel and at the Fitz Club. The children’s swimming pool at the Fitz Club has 2 water slides.
Of course. Guests of the Royal Wing can choose and reserve their pool beds throughout their entire stay. A personalized brass name plate with the guests name will be placed on the pool bed. On check-out, the brass name plate will be given to the guest as a souvenir.
The Royal Cliff Hotels Group has 2 private beaches. Guests staying at the Royal Wing can swim at both beaches.
We have suites on the first floor that are adjacent to the swimming pool.
We have two facilities for children, Funtasea that offers a range of edutainment activities along with art, craft, toys, sliders, and movies for children age 2 – 12 years, and The Verged, which offers console games, pool table, table football, and a karaoke lounge. Both are open from 9:00 AM – 12:30 PM / 1:30 – 8:00 PM but closed on Mondays.
Fantasea – Kids World
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The Verge – Game, Pool & Karaoke
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Yes we do. The Fitz Club is renowned as one of the best luxury sport centers in Pattaya with various activities and facilities, including swimming pool, steam and sauna, table tennis, 2 squash courts, 7 tennis courts, and a state of the art gym. Opened from 7:00 AM – 9:00 PM.
You can learn to cook Thai food at our popular Nah Pah – Thai Cooking School, located at the Royal Cliff Grand Hotel. Here you will have a private step-by-step cooking lesson with our award-winning Chefs.
You can visit the Beautique Salon situated between the Royal Cliff Beach Hotel and the Royal Wing Suites & Spa, offering services such as hair cutting, pedicures, waxing, facial massages, and much more. Opened from 9:00 AM – 6:00 PM but closed on Mondays and Wednesdays.
The Majestic Lounge can be transformed into an intimate gathering for private parties or serious business discussions. The Royal Wing Beach can also be a place to hold private dinners or a wedding venue. Please contact our front office team and they will be more than happy to discuss the details with you and help you plan the event.
A guest will have to stay a minimum of 12 Nights in a Royal Wing Suite or 7 Nights in a Presidential Suite within the Calendar Year (From 1st of January until 31st of December). The nights stayed must be via direct booking only.
In order to maintain the Ultimate Card Membership The guest must stay with us at least once within 2 years.
The benefits are as follow:
- Ultimate Rate Guaranteed
- 15% discount on Food only (BBQ Buffet Dinner included)
- 15% discount for Laundry Service
- 20% discount for Cliff Spa treatments
- Hotel Shuttle Complimentary to Downtown (Including guest staying in the Ultimate Card Member suite)
- Funtasea Complimentary Access for 2 hours (Per Day)
- Early Check-In or Late Check-Out subject to availability
- 7 nights within the year:
Receive 1 Bottle of our house wine & deluxe canapes for 2 Persons complimentary
- 10 nights within the year:
Invited by the hotel manager for dinner in one of our award winning restaurants (Including 2 Set Menus without Wine) or 1 entry for 2 Persons for the “Saturday Grand BBQ Buffet” Dinner (Food only)
- 12 nights within the year:
Receive 1 Night free in a Royal Wing Suite (including breakfast for 2 Persons)
We appreciate all advocates and would like to reward for your help in recommending Royal Wing Suites. Recommend friends or family members to stay at Royal Wing Suite for more than 3 nights and you will receive:
- 2 Set Menus without Wine or a voucher for 2 Persons to enjoy the “Saturday Grand BBQ Buffet” Dinner (Food only).
- For multiple nights recommendation you can be qualify to receive a free night stay. The manager will explain this in further details with you.
The Referral Guest can only be a new guest who has never stayed at the Royal Wing Suites & Spa before.